Refund policy

Refund Policy

We want you to love your tea. If you're not satisfied with your purchase, contact us at info@arcticsage.com within 30 days of delivery.

Returns — Unopened products in their original sealed packaging may be returned within 30 days of delivery for a full refund of the product price. For food safety reasons, we cannot accept returns of opened tea packages.

Damaged or incorrect items — If your order arrives damaged or you receive the wrong item, email us a photo within 7 days of delivery and we will send a replacement or issue a full refund, including shipping.

Refund processing — Approved refunds are issued to the original payment method within 5–10 business days after we receive the returned item. Return shipping costs are the customer's responsibility unless the return is due to our error.